As you all know, I have had more married-name-change drama than a 14-year-old girl who found out her crush isn’t crushing back! Most recently, I had the Department of State tell me that I couldn’t get a name-change passport. Unable to resolve the situation and with a Mexico vacation less than 3 weeks away, I was
beaten and whipped left with no choice but to pay an expedited fee and buy a new passport. Remember, people, that I wasn’t supposed to have to pay anything at all because I applied for a new passport within a year of changing my name and getting married, so this payment of almost $200 really got under my skin.
So I’m sitting at my desk two days before I am leaving for Mexico and the phone rings from an unknown number. My policy is to never answer the phone if I don’t know who is calling because it is always a day-ruiner! Except one should never say ‘never’ because something good came this time. I answered and it was a lady named Lisa calling to discuss my passport application. What now, I thought to myself (and admittedly maybe said out loud)!
Lisa proceeds to give me some hard to follow story about how the law recently changed and in fact I was right that I should have qualified for a name-change passport. Now, I don’t buy the law change bit, but I was so glad to hear this news! So she tells me to resubmit my application, and it will be properly processed.
Okay, Lisa. I don’t know what you are looking at but I already got my passport after the previous few weeks’ mess, so what now? I ask if I can get a refund. She tells me that I should write a letter, explain the circumstances, tell them Lisa called me, and then ASK if I COULD get my money back. Oh heck no! Why is there not some guarantee that I will get my $200.00 back when it wasn’t my fault the government didn’t get it right in the first place? Even more, could I get back all the time I spent trying to resolve the situation?
Anyway, I haven’t sent the letter yet but I will. And when I do, I can’t promise you that I will “ask if I could” get my money back. But it will be something similar! 😉